Shipping Policy

Effective Date: July 1, 2025

At Loura, we take pride in delivering every order with care, speed, and attention to detail. Below you’ll find information about our shipping options, delivery times, and order processing.

📦 Order Processing

Orders are processed within 1–2 business days
You will receive an email confirmation with tracking once your order ships
Orders placed on weekends or holidays will be processed the next business day

🌍 Shipping Destinations

We currently ship to:

United States
Canada
United Kingdom
European Union
United Arab Emirates
Select international destinations (see checkout for full list)

Note: We are working to expand shipping availability to more countries.

🚚 Shipping Times

RegionEstimated Delivery Time

USA & Canada3–7 business days

UK & EU5–10 business days

UAE & Middle East4–8 business days

International7–14 business days

Delivery times may vary due to customs, local courier delays, or peak seasons.

💸 Shipping Costs

Shipping fees are calculated at checkout based on your destination and order weight.

Free shipping on orders over $500
Standard and express options available where applicable
Duties and taxes for international orders are the responsibility of the customer unless stated otherwise

📦 Tracking & Delivery

Once shipped, you will receive a tracking number by email. If you don’t receive it within 48 hours, please contact us.

For lost or delayed shipments, please reach out to us at info@lourahome.com and we’ll assist you in locating your package.

⚠️ Shipping Issues or Damaged Packages

If your order arrives damaged or you suspect it was lost in transit:

Contact us within 48 hours of delivery
Provide your order number and photos of the damage (if applicable)
We will work to resolve the issue promptly with a replacement or refund

❓ Need Help?

📧 Email us anytime at info@lourahome.com
🌐 Or visit www.lourahome.com for support