Privacy Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

At Loura, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.lourahome.com], interact with our brand, or make a purchase from us.

🔍 1. Information We Collect

We may collect the following information when you use our site or services:

Personal Details: name, email address, phone number, billing/shipping address
Order Information: products ordered, payment method (processed securely via third-party services), order history
Device Info: IP address, browser type, device type, cookies, location data
Communications: emails, feedback, support inquiries, reviews

💡 2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your order, account, or support request
Send occasional updates, promotions, or newsletters (you can opt out anytime)
Improve our website, products, and customer experience
Prevent fraud, protect our business, and comply with legal obligations

🛒 3. Sharing Your Information

We do not sell or rent your personal information.

We may share it with trusted third parties who help us operate our business, such as:

Payment processors (e.g., Wix Payments, PayPal, Stripe)
Shipping providers
Email marketing platforms (e.g., Klaviyo, Mailchimp)
Legal or regulatory authorities (if required)

All partners are contractually required to keep your data safe and confidential.

🍪 4. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze site traffic and usage
Personalize your shopping experience

You can manage or disable cookies through your browser settings.

🧼 5. Data Retention

We retain your information as long as needed to fulfill orders, meet legal obligations, or improve your experience. You can request that we delete your data at any time.

🔐 6. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing
Request a copy of the data we hold about you
File a complaint with your data protection authority

To exercise your rights, email us at info@lourahome.com.

🌎 7. International Users

If you’re visiting from outside our home country, your data may be transferred and processed in countries where our partners operate, including the US, Canada, the UK, and the EU. By using our site, you consent to this.

📩 8. Contact Us

Have questions?
We’re here to help:

Email: info@lourahome.com
Website: www.lourahome.com